FAQs

Answers to your Questions

SHOPPING INFORMATION

What Shipping Methods Are Available?

We ship everything via Australia Post as there aren’t many options in regards to exporting small items from Australia.

For Domestic (Australian) Orders: 
* Regular Parcel Post – 2 – 6 days
* Express – Overnight
Note: both options include full tracking. 

For International Orders:
* Regular Air Mail Class –  6 – 21 days (no tracking)
* Express Parcel – 6 – 14 days (with tracking)
* Express Courier – 2 – 4 (with tracking & signature)

Please note: We will do our best to meet these shipping estimates, but can’t guarantee them. Actual delivery time will depend on the shipping method you choose – and of course if there are any delays along the route like customs inspections etc.

 

Do You Ship Internationally?

Yes we do! In fact we will ship anywhere in the world. From Mozambique to Kathmandu, and well everywhere else in between.

We even once managed to ship one of our Alice reproductions to a fine upstanding Naval officer serving in the middle of the Pacific Ocean. It made it too!

How Long Will It Take To Get My Package?

Here are our estimated shipping times. These are the times quoted to us from the postal service. Your actual delivery time will depend on the method selected. 

North America: 4-14 business days
Europe: 4-14 business days
Australia, New Zealand and Oceania: 1-6 business days
Asia Pacific: 3-8 business days
Latin America and the Caribbean: 4-18 business days
North Africa and the Middle East: 4-18 business days
Sub-Saharan Africa: 5-18 business days

When will you ship my order?

Most orders will be shipped within 48 hours. However, as all of our prints are made to order, if you have a larger order it may take us a day or two to process. If this is the case, we will send you a courtesy email to let you know of any delays.

With our hand drawings, please allow up to 7 days for us to complete your order. It sometimes takes us a day or two to schedule in a time to sit down and make your drawing, and if it is also stained we have to let it dry overnight. 

PAYMENT INFORMATION

What Payment Methods Are Accepted?

We accept Credit Card via Stripe, PayPal Payments, and Afterpay.

What is Afterpay?

Afterpay splits your payments over four equal instalments due every fortnight. Nominate the debit card or credit card you want to use and they will schedule automatic payments for you.

Get approved instantly and securely

No long forms or detailed personal information. Afterpay simply uses your nominated bank card to process your application on the spot.

Afterpay is fully integrated with the store’s checkout. All you need to do is choose Afterpay as your payment option when you’re ready to buy.

Is Buying On-Line Safe?

Online shopping in recent years gas improved in leaps and bounds in terms of security and safety of both the customers and sellers in the online world.

Our first line of defence is a quality SSL certificate. You will see in your browser the little green padlock next to our web address indicating that it is working.

An SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remains private and integral.

Our second line of defence is the fact we do not see, nor store any of your personal payment data whatsoever on our website. All of your sensitive information like credit card numbers etc, are all secured by the industry leading security of Stripe, PayPal & Afterpay.

You will complete the transaction through their services, we will then be notified of successful payment.

Combined, these two methods are designed to keep you safe while shopping online, so rest assured on our site you are in good hands.

ORDERS AND RETURNS

How do I place an Order?

First browse our store – The CobbleMuseum and when you find something you like you simply add it to your cart.

From there, click checkout where you will be prompted to enter your address, and contact details for shipping.

After this you will be taken to the payment processing screen provided either Stripe, PayPal, or AfterPay. 

How Can I Cancel Or Change My Order?

You can, but please be quick as we do our absolute best to process your orders quickly. You can login here where you will be able to access your order screen. From there you will see the option to cancel or change any details of your order.

If you have any troubles please contact us at info@cobble.com.au and we will respond to your request. 

Do I need an account to place an order?

No you don’t – you can checkout as a guest. But signing up is cool! You will receive only the occasional email from us, but when you do, they are usually pretty awesome and sometimes include specials and discount codes.

How Do I Track My Order?

Only shipment methods that offer tracking are traceable. The AirMail service for international orders unfortunately does not include tracking. 

You can track orders here: AusPost Tracking

When your order is dispatched your tracking code will be sent to you. Alternative if you created an account you can click on your orders page to see the tracking details. 

Who should I contact if I have any enquires?

It’s just Angela and I (Steven) around here so when you send us an email it comes straight to us! No middlemen or customer service reps around here. You will get real, fast and friendly service.

Feel free to email any questions or comments you may have to info@cobble.com.au

How Can I Return a Product?

Please simply email us your return request to info@cobble.com.au and we will work with you from there to organise the return.

We accept returns for any reason if reported within 30 days of receiving your order. 

Any unanswered questions? Contact Us